HOTQUA

hotel tourism quality

Logo: HOTQUA
  • Training provider

Address

Speerweg 11
13465 Berlin
Germany

View phone number+49(0)30 401077-22
Send email
Website

Contact

Martha Cecilia Höchsmann

View phone number+49(0)30 401077-22
Send email

Key competencies

Further education in quality standards and service management for the hotel, restaurant and tourism industry

    Corporate Profile

    At the HOTQUA Academy we offer
     

    • Workshops for employees and managers
    • Quality management further education
    • Inhouse Courses & Training
    • Online Courses & Training


    for the hotel, restaurant and tourism industry.

    The experienced trainers and service experts of HOTQUA focus on guests's expectations and the vital interests of your company. Our Quality Training ranges from open seminars for general qualification to individually designed in-house education and training activities.

    Active work of participants and practical reference guarantee a sustainable knowledge and an immediate transfer into daily work.

    HOTQUA advanced training:
     

    • Complaint Management
    • Create and sell packages
    • Hotel Marketing & Management
    • Housekeeping
    • Professional sale in the front office
    • Professional sale in the restaurant
    • Professional telephone sale
    • Quality Representative ISO 9001
    • Quality Manager ISO 9001
    • Quality Auditor ISO 9001
    • Service quality from the hotel and / or restaurant guest´s point of view
    • Successful communication with the hotel and/ or restaurant guest


    The service packages designed by HOTQUA are based on each other and lead companies step by step to a visibly improved service quality and thus to a stronger position in competition.

    Starting from identification of current quality, followed by trainings and workshops, up to introduction of individual Quality Standards or a Quality Management System according to ISO 9001, HOTQUA offers the companies comprehensive support.


    Web content available in:

    • English
    • German
    • Other languages

    Industry sectors

    • Administration
    • Advertising
    • Business management
    • Business process improvement
    • Catering
    • Change management
    • Communication
    • Company organisation
    • Distribution
    • Education/schooling
    • Environmental management
    • Event management
    • Health care
    • Hotel industry
    • Leadership
    • Management
    • Marketing
    • Project management
    • Quality management
    • Tourism
    • Wellness

    Types of training offered

    • Advice/consulting services
    • Blended learning
    • Blended learning (in preparation)
    • Business Communication
    • Certification, training management
    • Coaching
    • Company courses
    • Company trainings
    • Conference centre
    • Development cooperation
    • Distance learning
    • Distance learning with face-to-face meetings
    • E-learning systems
    • Entrepreneurship
    • Executive courses
    • Face-to-face tutorials (general)
    • Face-to-face tutorials in foreign countries
    • Face-to-face tutorials in Germany
    • In-house courses
    • Quality management
    • Vocational and non-vocational further training
    • Vocational training and further training, retraining

    Internationally known quality management system

    ISO 9001

    Services are already offered in

    • Argentina
    • Brazil
    • Chile
    • Colombia
    • Czech Republic
    • Dominican Republic
    • Germany
    • Honduras
    • Romania
    • Uruguay

    Services can additionally be offered in

    • Argentina
    • Aruba
    • Austria
    • Bolivia
    • Bosnia And Herzegovina
    • Brazil
    • Bulgaria
    • Canada
    • Chile
    • Colombia
    • Costa Rica
    • Croatia
    • Cuba
    • Czech Republic
    • Denmark
    • Ecuador
    • Estonia
    • Falkland Islands (malvinas)
    • Germany
    • Greece
    • Hungary
    • Italy
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macao
    • Maldives
    • Mexico
    • Moldova
    • Namibia
    • New Zealand
    • Nicaragua
    • Panama
    • Paraguay
    • Peru
    • Poland
    • Portugal
    • Puerto Rico
    • RÉunion
    • Romania
    • Saint Martin
    • Serbia
    • Slovakia
    • Spain
    • Swaziland
    • Switzerland
    • Turkey
    • Uruguay
    • Venezuela

    Services can be offered in the following languages

    • English
    • German
    • Romanian
    • Spanish

    Internationally known certifications/memberships

    ISO-AZAV (as of 22 December 2014)


    Cooperation partners abroad

    • German-Brazilian Chamber of Commerce and Industry in Porto Alegre, www.ahkpoa.com.br
    • German-Dominican Chamber of Commerce and Industry,  www.dominikanischerepublik.ahk.de
    • German-Honduran Chamber of Commerce and Industry, www.ahk.hn
    • German-Uruguayan Chamber of Commerce and Industry, www.ahkuruguay.com
    • Kaufmann & Asoc., www. kaufmannasoc.eu

    Target groups

    • Education Institutions
    • Heals Organisations
    • Hotel & Tourism Companies
    • Service Companies
    • Technicians
    • Young professionals
    • Professionals
    • Entrepreneurs